Frequently Asked Questions
* PLEASE NOTE *
Timeless Memories, Inc proudly serves Wichita Falls and the surrounding areas.
If you don't see your question here, just email us at tlm_inc@msn.com call us at 940-867-0754.
1. How big is an inflatable jumper?
2. How many children can bounce at a time in an inflatable jumper?
3. What kind of area can an inflatable jumper be setup in?
4. Can an inflatable jumper be setup on pavement or driveways?
5. Does the blower have to run all the time to keep the jumper inflated?
6. How far in advance do I need to reserve an inflatable jumper for my party?
7. How safe is an inflatable jumper?
8. Why are adults not allowed in the inflatable jumper?
9. What kind of deposit is required to rent a jumper?
10. What method of payments can I use for rentals at Timeless Memories, Inc?
11. What if we rent a jumper and it rains?
12. What do I need to do to reserve an inflatable jumper from Timeless Memories, Inc.?
13. How much does it cost?
14. Do you deliver to my area?
15. Do you set up in parks?
16. How much room do you need to bring the jumper in?
17. What type of surface do you need to set up on?
18. Does the blower need electricity? How much does it use?
19. What time do you deliver and pick-up the jumper?
20. What are your hours of operation?
21. Do you deliver on holidays?
22. Can I keep the jumper overnight?
23. How do I know that you'll show up?
1. How big is an inflatable jumper?
Current Jumpers are 15 foot by 15 foot (15'x15').
2. How many children can bounce at a time in an inflatable jumper?
As a general guide line:
- Ages 2 to 8 ....... 8 to 10 children (depending on size)
- Ages 9 to 12 .......6 or 7 children
- Ages 13 to 16.....4 to 6 children
However keep in mind that compatible sized children MUST play on the unit at the same time, REGARDLESS of age. Different sized children must not be mixed. Please remember, the above is a guideline only. It all depends on the size of the children, and how active they are. Toddlers, you can get more in since they are smaller and less "bouncy." If it's all girls, then you can have more in there. All boys, the number may be less. Boys tend to be a bit,..... Well ....., yeah, a bit like boys. Remember, you want to keep them safe. If needed, split them into groups. Give each group ten minutes in the bounce house.
3. What kind of area can an inflatable jumper be setup in?
You will need a somewhat flat grassy area that is clean of debris (sticks, stones, mud, etc.), tree roots, or pet waste. If you do have a sprinkler system, please advise us before setting up. For proper clearance, you will need at least a 20x20 area, with clearance overhead (no power lines, trees, branches, overhangs, etc.) of 20 feet. An electrical outlet needs to be within 100 feet. If you do not have an electrical outlet nearby, a generator will be required. We also rent generators.
4. Can an inflatable jumper be setup on pavement or driveways?
Yes. We will place dual tarps to protect the bottom of the jumpers. In addition, we will secure the jumper with two 40lb sandbags at each corner for safety. We asked that when older children get in the amount of children be reduce by half of what is stated above.
5. Does the blower have to run all the time to keep the jumper inflated?
Yes, the blower keeps the inflatable jumper inflated. As long as all riders have exited safely, the blower can be unplugged to deflate the bouncer. This is sometimes necessary to give the adult supervisors a break and to let the children take a breather.
6. How far in advance do I need to reserve an inflatable jumper for my party?
ASAP! As soon as you have a confirmed date for your party, we highly recommend that you book your bouncer for that date. Don't wait! There's nothing worse than getting your party organized, then calling up to book a bounce house, and finding that none are available.
There is nothing we hate worse than having to turn someone down. However, it happens. If this happens, at best, all we can do is refer you to one of other companies, or put you on standby, in the event of a cancellation. Why not just avoid the stress, and book it now. We can book as far as one year in advance.
Sometimes you may have last minute plans to rent a jumper, if you've just found out about us, or if your other company of choice is giving you grief, give us a call anyway. We can't promise anything, but a lot of times we've had those last minute bookings and were able to get to the party on time. You never know, unless you call us. Please keep in mind that we are a home based business and have only a few jumpers.
7. How safe is an inflatable jumper?
Jumpers are very safe, as long as all the rules are followed and common sense is used. Bumps and bruises occasionally can be expected. However, most people have a misconception about bounce houses, and think of them as a "baby sitter." Rent a bounce house, and the adults can be left alone. WRONG! Most of the injuries are caused by or happen to unsupervised children. Just as you would not leave children unattended in a swimming pool, do not leave children unattended in a jumper. They must be supervised at all times, and the rules must be enforced! It will keep the children entertained for hours though, and they will sleep that night!
8. Why are adults not allowed in the inflatable jumper?
With older kids (teens) and adults, more serious injuries occur with long recovery times. Bumps and bruises can be expected in a bounce house. Children typically get bumps and bruises. They remember that bump or bruise for, ummm, all of about 30 seconds. If you’re like me, you’re still feeling it three days later! Adults end up with ruptured disks, back, head and knee injuries and have families depending on them for income. Yes, we would all love to be seven or eight again. Mentally some of us are, but physically ......... it can be serious.
Adults will not harm or damage the jumpers. It's always the other way around. Any adults trying to be eight years old again, you are doing so at your own risk!
9. What kind of deposit is required to rent a jumper?
At this time, we do not require a deposit.
10. What method of payments can I use for rentals at Timeless Memories, Inc?
We accept cash, checks (made payable to "Timeless Memories, Inc" please), American Expess, Visa, Discover, MasterCard and PayPal. Please note that there is a $35 NSF fee on all returned checks. Checks must be paid in advance, so it is cleared prior to setup.
11. What if we rent a jumper and it rains?
For safety reasons, we cannot put jumpers up in the rain. If we don't put the bouncer up, then there's no charge. If the weather looks like it may turn foul, then we reserve the right to cancel the rental, reschedule, or terminate the rental early (with a refund of course). Refunds will be based on amount of time used (prorated). Again, safety is our main concern, followed by your satisfaction. Jumpers and bad weather don't mix.
If the weather looks like its taking a turn from good to bad or looks questionable, and you decide to cancel, please call us as soon as possible.
We will also keep an eye on the weather and give you a cancellation notice as soon as possible, if needed.
12. What do I need to do to reserve an inflatable jumper from Timeless Memories, Inc.?
• Set your party date and time
• Pick out a level area, 20'x20' with at least 20 feet overhead clearance (no branches or power lines). Make sure it's within 100 feet of a power source.
• Call us at 940-867-0754. We will need your name, address, zip code, telephone number, date and time of party, time of desired delivery.
• Send out the invites, and be sure to put in there that there will be an inflatable jumper from Timeless Memories, Inc!
• The day prior to your scheduled rental, we will call to confirm and to give you an estimated delivery time of when we will be there.
• Payment will be required upon arrival prior to setup.
Reason we ask for time of delivery and time of party? We try and accommodate everyone, and may need to adjust the delivery time based on day of delivery. We ask for the time of the party, to ensure that we have the jumper setup in plenty of time for your party.
13. How much does it cost?
Jumpers are $70 for 2 hours, $90 for 4 hours and $110 for the Daily rentals. We also rent Generators for an additional $25. However, due to previous thefts a deposit hold will be required for generators on a major credit card. Delivery, setup and teardown is included
14. Do you deliver to my area?
CALL (940-867-0754) TODAY or e-mail us (tlm_inc@msn.com) for delivery to your area. A delivery charge may apply if location is 10 miles or more outside of Wichita Falls city limits.
15. Do you set up in parks?
Yes. CALL TODAY for details. Many parks do require a permit. You may also need to rent a generator as not all park locations have electricity. We can rent one to you or you may bring your own as long as its 3500W or larger.
16. How much room do you need to bring the jumper in?
A standard walk through gate of about 36" is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly).
17. What type of surface do you need to set up on?
We can set up on lawn, dry grass, concrete or asphalt. Under no circumstances can we set up on dirt or muddy surfaces. All animals must be tied or caged before, during and after the event. Turn off any automatic sprinklers, pick up all animal feces and remove any sharp objects in the desired set up area. Also look up to ensure there are not tree branches, power lines or other obstructions which may become a hazard.
18. Does the blower need electricity? How much does it use?
Yes. We will bring a 50 or 100 foot extension cord with us, so you'll need a standard 110v outlet near the set up area. The blower runs continuously and uses approximately 14 cents of electricity per hour.
19. What time do you deliver & pick-up the jumper?
Rental periods vary but typically range from 4-8 hours. You decide on the specific rental time (within our hours of operation) and we'll be there anywhere from 15 minutes to 3 hours before that for set up. You do not pay for set up time. Rentals are for jumping time only. Pick-ups are based on the number of hours you rented it for. If an exact pick-up time is crucial, just let us know.
20. What are hours of operation?
Rental times are usually between 8 am and 6 pm. Special arrangements are sometimes possible if you need the jumper past our last pick-up time.
21. Do you deliver on holidays?
Yes. Advance notice is required.
22. Can I keep the jumper overnight?
Yes. The jumper must be set up in a backyard or area that is fenced and locked up. There will be an additional charge for this service. Timeless Memories, Inc reserves the right to deny any event of this service. Timeless Memories, Inc also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of damage or theft.
23. How do I know that you'll show up?
Timeless Memories, Inc is a reputable company; we pride ourselves on customer satisfaction and are dedicated to being the best in town! If you feel more comfortable putting a deposit on your credit card, we can easily accommodate you. We look forward to servicing your party needs now & in the future. Timeless Memories, Inc is here to stay!!
CONTACT INFORMATION
If we haven't covered your question here, or if you would like more information, please give us a call or email us at:
940-867-0754
TLM_INC@MSN.COM
Dora or Toby Tobias